OUTSOURCING OR INSOURCING: SECURING A SUCCESSFUL CLINICAL ENGINEERING PROGRAM
Getting the maximum benefit from support services is essential for patient safety, customer satisfaction and financial success. A successful clinical engineering program not only assures clinicians the support they require, it provides professional satisfaction and growth for the clinical engineering staff.
This publication will be of value to:
- Clinical engineering service managers, whether in-house or outsourced.
- Healthcare executives considering a transition from an existing provider to an in-house or outsourced service
- Sales people
If you are evaluating improvements to your service, renewing a current contract, changing the provider, or considering insourcing or outsourcing the existing program, then this guidance document can help you:
- Establish mutual expectations
- Develop the foundation for a long-term, successful relationship
- Plan a successful transition
- Improve performance and control costs
- Enhance productivity
- Avoid or minimize many of the problems and conflicts that commonly arise
- Protect all parties with specific details contributing to a strong foundation of communication
- Specify the termination process, including document retention, because all relationships have a lifetime
This comprehensive guideline contains:
- An extensive checklist with a description of frequently overlooked issues. There is a comprehensive list of things to think about, discuss and possibly research before entering into, or while negotiating a transition to insourcing or outsourcing. Use these to avoid many of the common surprises that accompany change.
- The same extensive checklist without the discussion, in a Word® document to enable modifying it to reflect local priorities.
- Five Excel® spreadsheets to help define your goals, establish priorities, prepare for discussions and negotiations, quantify and document the information you gather, and facilitate decisions.
View the Table of Contents by clicking on this image:
View a more detailed list of sections of the checklist by clicking on this image:
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